Director, Information Technology Client Services

Your role

This position will be responsible for the overall management and performance of IT systems within the BC region. The successful candidate will lead the regional information technology strategy in terms of resource planning, management of deliverables and implementation of strategies to support the Firm’s strategic objectives. The incumbent will lead a high-performing technology team delivering outstanding customer service and will manage large-scale projects for the BC Region and Calgary Office, playing a key role in change management.

Who We Are

Fasken is a leading international business law and litigation firm. Our firm’s 700 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients include close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies, and individuals. Our clients’ interests are paramount in all that we do, and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

A Day In The Life

Responsibilities include, but are not limited to:

• Establish the regional technology development strategy and ensure its implementation
• Foster, develop and motivate the IT Help Desk team
• Negotiate contracts and manage communications between external vendors and internal resources to achieve the company’s technological objectives
• Develop and oversee the department’s annual regional budget, analyze financial reports and statistics on team profitability and group occupancy rate
• Study, recommend, promote, and implement new technologies and provide customer and technical support related to these new technologies
• Develop and maintain a healthy work environment and encourage collaboration among team members
• Plan local IT resources to meet business technology needs
• Execute technology projects by taking into consideration timelines, costs, quality, operational integration, internal and external customer service and change management
• Manage external and multidisciplinary work teams on business solution implementation, upgrade, and conversion projects
• Present creative and innovative solutions adapted to the needs and obligations of the Firm

Must Haves

• Minimum of 10 years of experience in information technology or management, including 5 years in a similar strategic team management position
• University degree in information technology
• Work experience in a law firm, accounting firm or professional services organization, a strong asset
• Excellent proficiency in Microsoft 365
• Networking knowledge
• Excellent communication skills, both oral and written
• Experience in managing and supervising a high-performing technology team.
• Experience in delivering outstanding customer service
• Ability to mentor, train and manage a team of seasoned technical professionals to create a harmonious work environment.
• Ability to suggest and support change management initiatives.
• Demonstrated ability to work within a team-oriented environment
• Strong organizational, analytical, and problem-solving skills
• Excellent communication and interpersonal skills

Why Work With Us

Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth.  Our benefits include:

• A health and wellness subsidy
• An annual education & tuition reimbursement
• Flexible and extensive medical and dental benefits (effective from day 1)
• Short term and long-term disability insurance
• Personal days
• Employee & family assistance program
• Paid vacation and sick days
• Group retirement savings plan with matching contributions
• Flexible working arrangements
• Opportunities to give back to your community through firm initiatives
• An engaging firm culture that celebrates our hardworking and dedicated people

Diversity and Inclusion

At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics, and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment, and educational verifications.

Your Application

We appreciate hearing from all qualified candidates, however, only those applicants whose background and experience match our requirements will be contacted. You can submit your application through our Careers page.

We thank all applicants for their interest however only those under consideration will be contacted.